Deborah's Beauty In The City

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Reviews about Deborah's Beauty In The City

• Sumayya Usmani

  17.02.2018
  ★ ☆ ☆ ☆ ☆
  I booked a Guinot Hydradermie Lift facial. I got to an extremely tired, slightly unclean looking treatment room, nothing about the therapist nor the equipment looked hygienic. I stayed, hoping that she would be good. Additionally, without asking me anything, the therapist began the facial. Having used Guinot for years, I felt the products didn't smell familiar - half way through her cleansing my face, I asked if they were Guinot and she said no. they were Environ (which does not suit me at all) - therefore I asked why I was'nt given the treatment I had booked for - she ran out of the room in confusion. I dressed and came out to be greeted by equally flustered staff - I therefore walked out. Admittedly, it was nice that the owner called me the same evening, apologised and offered me a complimentary treatment. However, with so many choices out there, I don't believe you have the ability to employ staff you can't trust to offer good service to new clients and then call back to apologise. I am sorry, I don't think I have any confidence to let another person at this salon touch my face.

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